FAQ & Support

Frequently Asked Questions

How can I check on the status of an order?

Send an email to shop@nyphil.org and we will check the status of your order. Please include the order confirmation number.

Can I cancel an order?

If you wish to change or cancel your order, please email shop@nyphil.org and include the order confirmation number. Please note: online orders can only be canceled within 30 minutes of placing the order.

What methods of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express, and Discover cards. We do not accept checks, cash, or money orders.

When will my order arrive?

Please allow 2–3 business days for all orders to be shipped. Orders placed over the weekend and/or holidays may require additional processing time. You will receive an email with tracking information once your item(s) has / have shipped.

All orders totaled $75 and up (before tax) will ship free of cost.

At this time, we currently only ship within the United States.

Do you issue refunds?

The NY Phil will refund to the original form of payment as long as the return meets the following guidelines of our return policy:

The item(s) must be unopened, unused, and in its original packaging. Apparel items may only be returned if they are unwashed and unworn. Any returns or exchanges must be initiated within 30 days of your purchase. Proof of purchase must be provided using the confirmation email / receipt issued at the time of your purchase.

What happens if my item is damaged when I receive it?

Send an email to shop@nyphil.org with a photo of the damaged item, your full name, and the order number. Any damages must be reported within 14 days of original shipment date.

Is tax included in the order?

New York sales tax, if applicable, is included in the price.